Frequently Asked Questions (FAQ)

Orders

1. How do I place an order at Floweris? You can easily place an order through our website. Select the product you want, add it to your shopping cart, and follow the steps to checkout.

2. Can I change or cancel my order? Please contact us as soon as possible via WhatsApp or email if you need to make a change or cancel your order. We will do our best to accommodate your request, depending on the status of your order.

Products

3. Are Floweris' silk artificial bouquets high quality? Yes, at Floweris we strive for the highest quality silk artificial bouquets. Our flowers are carefully selected and crafted to provide a lifelike appearance.

4. How do I maintain my silk artificial bouquet? Our silk flowers require minimal maintenance. An occasional gentle dusting with a soft brush or a gentle breeze is enough to keep them clean.

Shipping and Delivery

5. What are the shipping costs? Shipping costs are calculated at checkout based on your location and order size.

6. What is the estimated delivery time for my order? After receiving your order, it will be shipped within 2 business days with PostNL. Actual delivery time may vary depending on your location and the delivery service.

Returns

7. How can I return a product to Floweris? We strive for your satisfaction with our products. If for any reason you are not satisfied, please contact us within 14 days of receipt via WhatsApp or email. Make sure the product is unused and returned in its original packaging. After receiving and inspecting the returned product, we will refund the purchase price.

Subscriptions

8. Does Floweris offer subscriptions for silk bouquets? Yes, at Floweris we offer the option of receiving your favorite silk bouquet regularly with our subscription service. Enjoy fresh flowers easily and regularly in your home or office. Contact us for more information about our subscription options and how to sign up.

Contact and Customer Service

9. How can I contact Floweris? You can reach us via WhatsApp at +31 611085026 or by email at Flowerisnl@gmail.com . We're available every day to answer your questions and help you with any problems.

10. What should I do if my question isn't answered here? If your question isn't answered in our FAQ, please don't hesitate to contact us. We're happy to help and aim to respond to all messages within 12 hours.

About Floweris

11. Why should I choose Floweris silk artificial bouquets? At Floweris, we combine craftsmanship with a passion for design to create silk artificial bouquets that enrich your interior and provide lasting enjoyment. Our collection is versatile, sustainable, and perfect for any occasion.

12. Does Floweris also offer custom work or special orders? Yes, we offer custom work and special orders. Contact us for more information, and we'll be happy to help.